Key Performance Indicators and the Use of Bonus KPI Home Business Articles | November 21
Key performance indicators (KPI) have been increasingly used by many companies and organizations to keep track of the various aspects of organizational performance. One particular application involves bonus KPI, which are the key performance indicators that determine whether or not an individual employee is eligible for a bonus.
Firstly though, what exactly are these so-called key performance indicators? From the term itself alone, these KPI are select measurements that serve to indicate performance levels. To be more precise Cheap NHL Jerseys Online , key performance indicators are financial and non-financial metrics that are used to both define and measure progress towards organizational goals. By their very nature, these key performance indicators may vary widely across various organizations and disciplines, but there are also several that are applicable for a broad range of organizations.
Key performance indicators form one part of a well-defined measurable objective, which consists of a direction, an indicator Cheap NHL Jerseys Free Shipping , a benchmark, a target, and a time frame. As such, they are vital parts of any strategic management approach, since a concrete idea of what indicators need to be kept track of becomes necessary.
These KPI are not pulled out of thin air by managers. For these indicators to be of any use Cheap NHL Jerseys Wholesale , they must be based on a pre-defined business process. That is, the organization must be clear about how it operates both internally and externally. Not only that, but the organization must also have set goals and objectives, or at least have some idea of what these aims are. And finally, the organization must be aware and capable of doing the measurements that a key performance indicator would require. These three criteria govern the selection and the efficient implementation of key performance indicators in general Cheap NHL Jerseys China , for any organization.
To give a concrete example, consider the selection of a KPI upon which a technical support agent?s bonus is to be based. First, the business process or the set of interrelated tasks that such an agent performs must be determined. This might consist of answering customer queries through various media, doing research work, and creating documentation. Once this has been clarified Cheap NHL Jerseys , the goals and objectives of the organization must be set, for instance efficiency and lower handling or processing times. Lastly, the organization must set in place the different measurement processes that a KPI would require, like timers or loggers.
In light of these considerations, good key performance indicators for a technical agent?s bonus might be successfully answered query percentage Cheap Jerseys Online , average handling time, or customer satisfaction rate. In this example the flexibility of the KPI approach can be seen. These indicators can be used to measure individual employees? performance just as effectively, as they are used to measure organizational performance as a whole.
Bonus KPI such as these form just one sample application of the key performance indicator paradigm. Different organizations with different strategic objectives and business processes may employ different types of key performance indicators. The proper selection and monitoring of these KPI will definitely help managers continuously align organizational processes with organizational objectives.
In all the businesses no matter what nature is, the first impression always counts. The call is the major point that bridges the gap between customers and the is the first impression client and customer gets of the specific company. This impression needs to be highly impact ful and positive as possible.
In the clinics, it is very difficult to attend the patients and handle other clinical work while answering the patients when they call.
With new players stepping forward in the healthcare market Cheap Jerseys Free Shipping , competition is getting tougher. Answering the patient鈥檚 call, solving their queries, and providing timely healthcare customer service provides the competitive advantage.
With so many routine works, it would not be possible to attend every call. Hiring the well-trained telephone answering experts facilitate medical practices to enhance the satisfaction of callers and create the eminent reputation as a clinic that truly cares about its patients. They answer every call you generally miss by answering on your behalf in a friendly and professional way.
Timely, organized Cheap Jerseys Wholesale , instant, and professional response on the phone reflects that you and your organization have the ability to cater the caller鈥檚 need and create authority in the market.
Reasons for hiring telephone answering experts
- The experts always sound like a professional to a person making a call - The callers receive the instant response by getting various options to reach the desired department - Ensures that you never miss the important call and would not lose your client - Provides sufficient time to focus on other important work as you don鈥檛 worry about picking the phone and answering the queries and gets interrupted - Provide the most efficient calling by delivering every call to the right department - No need to purchase additional software or system for call handling - Provide no waiting time to callers - One can have the complete record of all calls received in a day - Keeps admin work up-to-date - Ensure flexible communication - Keeps the calls coming in, no matter whether you are present in the office or going outside
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